- The return of items starts after these items appears in our inventory. Once your item appears in our inventory, you can immediately pick it up.
- This message means that you do not have any items in the Lounge inventory. If you are sure you have items stored in the Lounge inventory, please check that you log in with the correct account.
- If our system is unable to return all your items through one trade, we can offer multiple trades. In some cases only item per trade can be returned.
- Make sure the account you log in with is the same account the Steam Trade URL is linked to - which you can find in your Steam profile page.
- We rely on fixed item values. The value of your item(s) was calculated at the moment they were transferred to Lounge. These prices may vary slightly compared to the current Steam Marketplace price.
- The Lounge company operates only within the sites containing the address of csgolounge.com or dota2lounge.com. If you have conducted trades with any other sites - please contact the support service of these sites regarding your items.